At the beginning of the year, the University moved to a new behavioral health care organization, GuidanceResources by ComPsych, to provide an enhanced EAP that offers access to professionally trained counselors and resources for coping more effectively with a variety of life challenges.
Here are five things to know about the new EAP.
1. Registration
The EAP is provided at no cost to all benefit-eligible employees and their dependents. Employees can register online at GuidanceResources or download the free GuidanceNow app. Enter UAS as the Organization Web ID.
2. Services Offered
- Five counseling sessions per person per issue per year for emotional support.
- Work and lifestyle support.
- Legal guidance with unlimited, 30-minute phone calls.
- Unlimited 30-minute phone calls with financial experts to provide guidance on specific money situations, or general financial guidance.
- Computerized cognitive behavioral therapy, CCBT, offers individualized experiences through interactive programs, skill-building tools and inspiration resources based on your specific goals.
- Online resources to articles, podcasts, videos, on-demand trainings and online communities.
3. Confidentiality
EAP services are always confidential. Information regarding you and your counseling sessions is not released to your supervisor and will not be made a part of your personnel file.
4. Availability
The program is staffed by highly trained, caring clinicians who are available online or by phone at 1-888-283-3515, 24 hours a day, seven days a week.
5. Crisis Intervention
In the event of a major disaster, loss of life or crisis situation, EAP staff are available to provide on-site assistance, also known as Critical Incident Stress Debriefing, or CISD, within two hours.
To learn more, visit HR’s wellness and work-life site.