New Hotline Provides COVID-19 Information to UA Community

  • July 14th, 2020

As the University prepares to welcome students, faculty and staff back to the Capstone, a new resource developed by the College of Community Health Sciences will provide up-to-date COVID-19 information to the campus community.

A woman holding a cell phone

Members of the campus community can call 205-348-CV19 (205-348-2819) to get answers to frequently asked questions related to COVID-19 and UA’s plan and protocols.

“We wanted to create a centralized hub for communication with a consistent message and clear way to get COVID-19 answers on campus,” said Dr. Lea Yerby, associate professor and vice chair in the department of community medicine and population health. “Those who might have a common or specific question can call the hotline and we will provide an answer or direct the caller to the proper source.”

In addition to providing information related to UA Student Life, Human Resources and Academic Affairs, two nurse practitioners will be available to answer basic medical questions and refer callers to testing, self-quarantine or medical care. Operators will also be able to guide those in the UA community who test positive for COVID-19 on what they need to do regarding work, housing and other protocols.

“This has been a very confusing and difficult season for all of us,” said Yerby. “The pandemic has also placed a lot of burden on faculty and staff not trained in public health response.

“The new hotline is an important way to reduce confusion, have a clear UA message, meet the need of our campus population and all of its diverse members and streamline response.”

The 205-348-CV19 hotline is operated by UA’s Institute for Rural Health Research and Department for Community Medicine and Population Health. The hotline operates daily from 8 a.m. to 8 p.m.

The University of Alabama, the state’s oldest and largest public institution of higher education, is a student-centered research university that draws the best and brightest to an academic community committed to providing a premier undergraduate and graduate education. UA is dedicated to achieving excellence in scholarship, collaboration and intellectual engagement; providing public outreach and service to the state of Alabama and the nation; and nurturing a campus environment that fosters collegiality, respect and inclusivity.